Frequently Asked Questions
The questions we get most. If yours is not here, use our contact page and we will respond as soon as we can.
Shipping
How fast does my order ship?
Shipping options and current estimates are shown at checkout.
Is shipping really discreet?
Packaging and carrier requirements may vary by order. Contact support before ordering if you have a delivery or privacy requirement.
Is shipping free?
Free U.S. shipping on eligible orders of $74.99 or more after discounts. Below that threshold, available weight-based rates are shown at checkout.
Can I get adult signature on delivery?
We do not currently offer adult-signature delivery as a selectable checkout service. Contact support before ordering if you have a delivery requirement.
Do you ship to my state?
We ship to U.S. addresses where the ordered products may legally and operationally be shipped. Eligibility varies by product, destination, and available carrier service. If we cannot fulfill an item to your address, we will contact you and refund that item.
Do you ship internationally?
Not currently.
Returns
What's your return policy?
Eligible unused, unopened items may be returned within 30 days of delivery. The refund policy governs eligibility, return costs, and refund handling.
What if my glass arrives broken?
Email us within 48 hours of delivery with photos. We will review the issue and arrange a replacement or refund when appropriate under our refund policy.
Can I return used or opened items?
No. Items must be unused, unopened, and otherwise eligible under our refund policy.
Age and compliance
What is the age requirement?
Customers must confirm they are 21 or older before using the site or placing an order. The storefront age prompt is an age confirmation; it is not identity or ID verification.
Do you sell nicotine products?
No. No e-liquid, no disposable nic vapes, no pod systems, no combusted tobacco. We focus on glass, concentrate tools, and dry-herb / wax hardware.
Payment
What payment methods do you accept?
The payment methods currently available for your order are displayed at checkout. Availability can depend on the order, device, and checkout context.
Will my bank statement show "Online Smoke and Vape"?
The descriptor displayed by your bank is determined by the payment processor and your financial institution. Contact support before ordering if you have a question about it.
Products
How do I know what joint size my rig uses?
Most modern rigs are 14mm female. Read our joint sizes guide for the full breakdown — including the dime-test trick for figuring it out without calipers.
How can I ask about product sourcing?
Contact us before ordering if you need sourcing or authorization information for a particular brand or item.
Why don't you carry [specific brand]?
Our assortment changes with inventory and sourcing availability. Email us with brand requests and we will consider them.
Gift cards
Do you sell gift cards?
No. We do not currently offer Shopify gift cards.
Can I redeem my WELCOME10 discount on a gift card?
Gift cards are not currently offered. WELCOME10 applies only when Shopify accepts it on eligible merchandise at checkout.
Account
Do I need an account to order?
No. Guest checkout works. An account makes reordering and returns easier, but it's optional.
How do I track my order?
When carrier tracking is available, it is provided through Shopify order notifications or the order-status page. Contact support if you need help locating an order update.