Refund policy

Refund & Return Policy

Last Updated: July 2026

At Online Smoke and Vape, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of the delivery date, provided the item is unused, unopened, in its original packaging, not damaged by the customer, and accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

Items that have been used or opened
Items that show signs of wear or damage caused by the customer
Gift cards
Clearance or final sale items
Items returned after 30 days

How to Initiate a Return

Contact us at onlinesmokeandvape@gmail.com with your order number and reason for return
We will provide a Return Authorization (RA) number and return instructions
Ship the item back in its original packaging with the RA number clearly marked
Returns without an RA number may be refused

Refund Process

Approved refunds are processed within 5-7 business days to your original payment method
Shipping costs are non-refundable unless the return is due to our error
Return shipping is the customer's responsibility unless the item was defective or incorrect

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We are happy to exchange items for a product of equal value, subject to availability. Contact us to arrange an exchange.

Late or Missing Refunds

If you have not received your refund after 7 business days, check your bank/credit card statement and contact your card company or bank, as processing times vary. If you still have not received it, contact us at onlinesmokeandvape@gmail.com.